As you navigate all of your many responsibilities as a supervisor, inevitably you will encounter the need for engaging in difficult conversations regarding employee performance and taking corrective action. This webinar reviewed eight steps for maximizing the effectiveness of these conversations so that people feel safe and are open to change. The Transactional Analysis of communication is introduced as an approach to support the supervisor/supervisee relationship through these difficult conversations.
Webinar participants will:
Recognize the challenges inherent in the supervisor role
Identify the steps necessary for successful outcomes when facing difficult conversations
Describe the Transactional Analysis approach and its role in effective conversations
In addition to sharing the presentation slides, questions recieved during the webinar's recording were compiled and answered in the resource document below.
supervision, MCTAC+, transactional analysis, workforce, best practices, supervisor, communication