Supervisors play a critical role in creating value and achieving quality in behavioral health services. Supervisors are often challenged with assuming both managerial and leadership roles needed to meet day-to-day organizational operations, and at the same time, guide their team through system level changes. However, supervisors may find that they may not have the skills and support they may need to fulfill these complex roles. From CTAC data, we have found that:
The majority of supervisors reported a significant gap between best practices and current realities especially with respect to the provision of supportive supervision.
Supervisors reported that they spent the most time on administrative tasks and the least on clinical or services quality.
Supervisors expressed an urgent need for ongoing support to continue developing their knowledge and skills in supervisory best practices.
This webinar provides an overview of principles and practices that strengthen teamwork and address common team challenges. It highlights the supervisor's role in promoting trust, accountability, mutual support and a commitment to the organizations' mission amongst team members. Strategies and tools are reviewed.
supervision, professional development, staff performance, supervisory best practices