This webinar presents practical and accessible information about the critical role played by supervisory level leadership in the provision of quality services, particularly in a rapidly changing and more accountable healthcare system. Supervisors are challenged with assuming both the managerial and leadership roles needed to meet day to day organizational operations and at the same time, guide their team through system level changes. Supervisors are in a unique role to ensure that organizational policies, procedures and practices are carried out consistently and effectively. More than ever, supervisors will need a knowledge of the best practices in the field of implementation science and change management.
This webinar is designed to support supervisors in guiding staff through change as part of routine responsibilities. Examples of how this information may be applied to the current Covid-19 Crisis is also included.
Books Recommended by Webinar Attendees:
Change or Die: The Three Keys to Change at Work and in Life by Alan Deutschman
The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni
The Essential Handbook for Highly Effective Human Service Managers by Tim Nolan
Dare to Lead by Brené Brown
Leadership in Action: How Effective Directors Get Things Done by Paula Jorde Bloom
Blueprint for Action: Leading Your Team in Continuous Quality Improvement by Paula Jorde Bloom
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler