“Organizational health” and “organizational resiliency” are often heard in discussions about financial management and sustainability. In human services, these phrases have a deeper meaning as they also speak to the culture of the organization. Healthy and resilient organizational culture consists of a workforce that holds customer well-being as paramount, and leadership that holds workforce well-being as the key to sustainability. How an organization ascends to health and resilience is a function of its environment, which permeates the workforce and customer experience. The Human Resource Department’s role in human services organizations that strive to be healthy and resilient is to ensure that leadership is transparent, consistent and supportive, that the work environment is free of hazard, that there is sufficient investment in workforce well-being, and that the workforce, itself, has the skills necessary to yield the best outcomes for customers.