Personalized Recovery Oriented Services (PROS)

Personalized Recovery Oriented Services (PROS) is a comprehensive model that integrates rehabilitation, treatment, and support services for people with serious mental illness.

In-Person Events Resources

• In-Person Kickoff Event Slides (May - June 2024)

Live Trainings

• Supporting Living Goals (1-7-25)
• Supporting Social Goals (12-10-24)
• Supporting Health and Wellness Goals (11-4-24)
• Integration of Peer Support Services (9-13-24)
• Key Information for PROS Participants (8-20-24)
• Billing Training for MCOs (7-10-24)
• Billing Training for Providers (7-8-24)
• Documentation Overview (7-2-24)
• Telehealth: Personalized Recovery Oriented Services (PROS) (5-8-23)
• PROS Employment Initiative Webinar (9-29-22)
• The Value of CORE Services for Personalized Recovery Oriented Services (PROS) Providers (3-31-22)

Pre-Recorded Webinars

• The Individualized Recovery Plan (Released July 2024)
• Changes to Intensive Rehabilitation & Ongoing Rehabilitation Support (Released July 2024)
• Changes to the Clinic Treatment Component (Released July 2024)
• Summary of In-Person Kickoff Event (Released June 2024)
• New Program Design and Operations (Released June 2024)
• CRS Redesigned (Released June 2024) 

OMH Guidance

To access the following guidance documents, please view OMH's PROS landing page here

• PROS Standards of Care
• PROS Program and Operations Manual
• PROS Staff Training and Competencies Guidance
• PROS Billing and Claiming Manual 

OMH Training Resources 

• PROS Redesign Unit Calculation Examples
• PROS Redesign Implementation Checklist
• PROS Redesign Provider FAQ
• Final PROS Redesign Approval
• PROS Redesign Staffing Calculator
• PROS Redesign Billing Basics 
• PROS Community-Based Offsite Services 

MCTAC Resources 

• MCO Plan Matrix: A comprehensive one-stop resource for critical New York State Medicaid Managed Care and Medicaid Advantage Plus plan information searchable by region, county, or plan. 
• Billing Tool: An interactive UB-04 form that highlights the requirements for submitting a clean claim for each Managed Care Organization.